Walt Hampton, J.D.

Creating the Work & Life You LOVE

How To Stand Out In The Age of AI

How To Stand Out In The Age of AI

Ernst & Young is putting $100 million behind something that says a lot about where work is headed.

The firm is creating new incentives for employees who demonstrate what it calls more “human” skills, including adaptability, innovation and judgment. KPMG has been reworking training around critical thinking and judgment, while PwC is emphasizing empathy and creativity alongside AI skills.

This caught my attention because it runs against a lot of the anxiety surrounding artificial intelligence.

There’s been so much conversation about what AI will replace, which jobs will disappear, and which technical skills people need to acquire in order to stay relevant.

All of that matters for sure.

But I think there’s another question that may matter even more: What becomes more valuable when information becomes almost impossibly abundant?

For most of my professional life, knowledge carried a premium. Lawyers, physicians, accountants, consultants and other professionals spent years accumulating expertise. A lot of what clients paid for was access to information they didn’t have, along with someone who knew where to find the rest of it.

That advantage is disappearing quickly. We now carry access to more information than we could possibly absorb. AI can pull together research, summarize complicated material, identify patterns, draft a report and help us explore possible solutions in a fraction of the time those things once required.

And much of it is free.

That doesn’t make expertise irrelevant. Far from it. But it changes where the real value lies.

The important work increasingly comes after the information arrives.

Someone still has to decide what matters and what doesn’t. The answer that looks compelling on the screen may rest on a bad assumption. A recommendation can be technically sound and still make no sense given the realities of a particular business. The numbers may point one way while experience suggests there’s something important they aren’t capturing.

That’s critical thinking; that’s judgment.

It’s developed through experience, curiosity, mistakes and the willingness to think beyond the obvious answer. AI can inform that process and make it better. I use it that way every day.

But judgment can’t simply be outsourced.

Neither can understanding people.

You can walk into a meeting with impeccable data and completely miss what’s happening in the room. A client may ask one question when something very different is worrying them. An employee may say everything is fine when it clearly isn’t. Sometimes the most important thing a leader does is notice what hasn’t yet been put into words.

That ability becomes especially valuable when everyone has access to increasingly powerful tools.

I don’t think the lesson is to resist AI. Quite the opposite. Use it. Learn it. Let it take work off your plate that never required your highest abilities in the first place. Let it help you become faster and better informed.

But don’t mistake access to powerful technology for the thing that will distinguish you.

When anyone can generate the report, the value shifts toward knowing whether the report is any good.

When everybody can access the information, value comes from making sense of it in the context of a real problem.

And when technology makes more of our work efficient and automated, being able to connect deeply and genuinely with another human being becomes increasingly rare.

That, I suspect, is what EY and the other large professional firms are recognizing.

The future belongs neither to people who ignore AI nor to those who simply become good at prompting it.

It belongs to people who can use these extraordinary tools without surrendering the human capacities that make the tools useful in the first place.

In the age of artificial intelligence, standing out doesn’t mean becoming ever more technological.

It has everything to do with becoming more human.

Become A Control Freak

Become A Control Freak

Ok people, it’s done.

Summer’s over. Labor Day is so last weekend.

The vacation’s behind you. No more lazy lunches. No more casual Fridays.

It’s time to put away the sandals and the swimmies. It’s time to get back to it.

Fall is here. Time to get busy; time to get serious.

No more leisure, no more playtime.

It’s time for work.

Uhhh, wait a minute: I object. I don’t want to give up playtime!

It is a busy time of year. But perhaps we can take some of summer with us?

In summer, it seems, time is more expansive; the rules more flexible; the boundaries softer.

And then September comes and – maybe it’s a holdover from going back to school – it seems like the time for fun is over.

We move back into our busy lives, our schedules chock full, shuttling around the kids, out to soccer games and swim practices, with evening meetings, volunteer activities and board commitments.

Many of my coaching clients feel like they’re moving back into the forest fire armed only with their squirt guns; their lives turned into an out-of-control carnival game of whack-a-mole. Reacting endlessly, and breathlessly, to the urgent.

Never really getting to what is really, truly the important in their lives.

And summer slips silently into the rearview mirror with perhaps some vague hope for respite and reprieve on some distant unencumbered weekend… or maybe in February on that “vacation.”

There is a different way.

But it requires that you become a control freak.

That’s right, a control freak: someone who takes control of their lives!

No one else is gonna do it for you. You’ve gotta do it for yourself.

And this means that you need a bit of courage and audacity.

I know. I live it too. Bombarded by unceasing demands and expectations in every area of our lives. Inundated by inputs. Juggling multiple modalities of communication. Over committed and suffused with the anxiety of dropping the ball.

But here’s the truth: the in-box will always be full. None of us will ever get it all done. If you died tomorrow, you’d be replaced.

So why not pay attention to what truly matters?

So here are some practices to consider before September gets too crazy:

  • Decide what really, really matters to you. Spend time on that. Get rid of the rest.
  • Get really good at saying no; if you find yourself saying you “should” do something, you probably shouldn’t.
  • Carve out time for yourself – every single day. No one else is going to do it for you.
  • Get up an hour earlier and enjoy the quiet. Use it to read and write and meditate and create.
  • Plan your weeks; and plan each day; actually schedule in the time for the things that matter most to you.
  • Turn off the TV at night and focus on the life you really want.

Here’s the scoop: at the end of our lives, no one is going to wish they spent more time in the office, billed more hours, sold more product, sat on more boards, went to more PTO meetings, or volunteered for more committees. It won’t matter whether you went to one more network group, whether your Facebook status was up to date, or whether you were well LinkedIn. What will matter will be the experiences you have had, the love you have shared, the lives you have touched.

What will matter will be whether you showed up in each and every moment to know the fullness and the joy of your life.

What will matter is whether you have lived without regret.

For that to happen, you’ll need to become a control freak.

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Get Some Help

Get Some Help

It was late in his career.

He’d abandoned the whole idea of a 45- or 50-minute therapeutic hour. We’d have these marathon two-hour sessions.

I think about him all the time. Irv saw me through one of the darkest chapters of my life.

I’ve been with my coach, Tama, now for more than 16 years. She’s helped me see the path when I couldn’t see it myself.

I’ve been lucky to have found wise guides across the decades. And I’m pretty sure I wouldn’t have co-created the amazing life I’m blessed to have without them.

Turns out, all those years of getting help may have been one of the smartest things I ever did.

Psychologist and MacArthur Fellow, Angela Duckworth, knows something about grit.

She’s spent much of her career studying perseverance, passion and what allows people to achieve difficult things over long periods of time.

So you might expect her to celebrate the lone striver. The fiercely independent person who keeps grinding until the problem finally yields.

She doesn’t.

In a recent piece in the The New York Times, Duckworth writes that every high performer she has studied credits other people with helping them succeed. She points to research showing that knowing when to ask for help is itself an important part of achievement.

That’s worth paying attention to if you’re an entrepreneur or business professional.

Most successful people I know are pretty fiercely independent. They’re resourceful. They’re accustomed to figuring things out and staying with hard things long after other people might have quit.

That quality probably helped make them successful.

It can also become a problem.

There comes a point when self-reliance starts narrowing your field of vision. You get locked inside your own thinking. Assumptions begin to look like facts. Old patterns become difficult to see simply because you’ve been living with them for so long.

Duckworth points to what psychologists call the “illusion of self-sufficiency.” We tend to underestimate how much of what we know, and how much of what we’ve accomplished, came to us through other people.

I’ve certainly found that to be true.

The value of a good coach isn’t that they have all the answers. I’d be suspicious of one who thought they did.

The real value is perspective.

When you’re living inside a problem, it can be remarkably difficult to see it clearly. Someone standing outside the frame can notice things you’ve stopped noticing. They can help you question what you’ve quietly come to accept as fixed.

Sometimes all it takes is seeing the problem differently. That can be enough to change what happens next.

And asking for that kind of help doesn’t make you less independent.

If anything, it’s an assertion of agency. You’re deciding that your current way of seeing things isn’t the only one available to you, and that pride isn’t a particularly good reason to stay stuck.

Duckworth also notes that entrepreneurs tend to do better when they’re connected with other people who can help them learn, think through problems and avoid bad decisions.

None of this means handing your life over to somebody else.

The responsibility remains yours.

But the mythology of the self-made person has done us no favors. Nobody gets very far entirely on their own.

Irv helped me when I was lost.

Tama has helped me see possibilities I couldn’t see by myself.

And looking back across the years, I can see how much of my life has been shaped by people who were willing to walk alongside me for part of the journey.

Getting help isn’t a failure of grit.

Often, it’s what grit actually looks like.

How To Catch A Monkey

How To Catch A Monkey

This is not a riddle.

Question:  How do you catch a monkey?

Answer: The same way we get caught ourselves.

Catching a monkey is fairly easy.  Find a coconut and go to the jungle where monkeys live.  Cut a small hole in one end of the coconut  so that a monkey can just slide its hand in. Fill the coconut with fruit. Tether the other end of the coconut  to a stake driven in the ground.

Now here’s the cool part:  a monkey will come along and, smelling the fruit, stick its hand into the hole in the coconut.  When the monkey closes its fist around the fruit, it won’t be able to pull its arm free from the coconut. Voila, it’s caught!  Go get your monkey and take it home.

Of course if the monkey gave any thought to this, it would realize that it isn’t really caught at all.  All it has to do is release its grasp and slide its hand out of the coconut. And run free.

But, you see, monkeys like their fruit. Once they get their hands around some, they’re not about to let go. Even if holding on costs them their freedom.

We do the same thing.

We hold on to work that no longer serves us. Relationships we’ve outgrown. Old grievances. Old identities. Possessions. Expectations. Ways of living that once made sense but don’t anymore.

And because our hand is clenched so tightly around them, we begin to believe we’re trapped.

Often, we’re not.

Sometimes the thing keeping us stuck isn’t the coconut.

It’s our grip.

Freedom may not require fighting harder, working harder or finding some clever way out.

It may simply require opening our hand.

What are you holding onto that it’s time to release?

Running Down The Battery

Running Down The Battery

There’s a little light in your car that can cause a surprising amount of trouble.

The dome light.

Leave it on for a few minutes and nothing happens. Leave it on all night and you may come back to a dead battery.

The light itself isn’t the problem. The problem is that it stayed on too long.

I think about that when I think about the news.

There’s so much coming at us all the time. War and unrest around the world. Political infighting and name calling. Wildfires. Climate worries. Financial markets swinging wildly. Gas prices. Violence. Tragedy. Crisis.

There’s no stopping point. The news is always there.

The red banners flash BREAKING NEWS. The talking heads dissect what happened, what might happen next, and what it all means. Then there’s another story. Another alert. Another reason to keep watching. Or scrolling.

Staying informed matters. We should know what’s happening in the world. We should understand the issues that affect our communities, our country and the people around us.

But there’s a difference between being informed and being immersed. Immersion wears us down.

We can spend an hour reading about things over which we have little or no control and then wonder why we feel agitated, distracted or exhausted.

We carry it into dinner. Into our work. Into conversations with people we love.

Sometimes we carry it right into bed with us, the phone glowing inches from our face as we take in one more awful thing before trying to sleep.

That’s the battery running down.

And the trouble is that our attention and energy are finite. If we give too much of them to the endless stream of bad news, we have less available for the life that’s actually in front of us.

Less capacity to notice a beautiful morning, enjoy a meal, take a walk, do good work or really listen when someone we care about is talking.

So the answer isn’t to tune out. It’s to create better boundaries.

Decide when you’ll check the news rather than allowing the news to decide when it gets access to you. Turn off the constant alerts. Choose a few reliable sources. Check in once or twice a day, then move on.

Be mindful about what you let in. Be intentional about how long you stay there.

The world will keep turning while you take a walk, have dinner, read a book or sit quietly for a while.

And the news will still be there when you come back.

Take care of your battery so that you can actually live this one wild and precious life.

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