It was already late in the day when I called. So I made the request gingerly.

“I know it’s last minute, but might we have Table 13? It’s our favorite table.”

Now, at most restaurants, the response would be, “We can’t promise that,” or, “We’ll see what we can do.”

But not at this one.

Daryl, the manager on duty at a local wine bar said, “I will make that happen.”

Indeed, when we arrived at 6:00 pm, Daryl greeted us by name; and our table – our favorite one – was waiting for us.

I will make that happen. 

In a culture of waffling and equivocation, ass-covering and risk aversion, who says that?

The statement connotes purposefulness and power, confidence and certainty.

When I heard those words, I felt a deep sense of satisfaction and security. Someone was actually taking responsibility. Someone was a leader. Someone was in charge. Someone was taking care of it. Someone was taking care of me.

I was being served.

Customers, clients, and loved ones want to feel that way.

What will you make happen today?